1. Overview
These User Terms (“Terms”) govern your use of the Batchfire Loaves website and any services offered through it. By accessing our site, you confirm that you accept these Terms and agree to use the site in a lawful manner within the United Kingdom.
2. Use of Content
All text, images, and materials on this website belong to Batchfire Loaves or its licensors. You may view and download content for personal, non-commercial use only. Reproduction for commercial purposes requires written permission.
3. Ordering and Payments
Orders placed through our forms constitute an invitation for service. Prices are shown in pounds sterling and may change without notice before confirmation. Payment details are processed through secure third-party gateways; we do not store card information on our servers.
4. Delivery
Delivery windows listed on our site are estimates based on typical traffic and route conditions. We aim to meet those windows but cannot accept liability for delays beyond our control such as weather or road closures. Customers are encouraged to provide accurate access information to help ensure smooth handover.
5. Allergies and Food Information
Ingredient lists are available for all products. Our bakehouse handles gluten, nuts, seeds, and dairy. While we clean equipment between batches, trace elements may remain. Customers with serious allergies should contact us before ordering to discuss their requirements.
6. Cancellations and Refunds
Orders can be amended or cancelled up to 24 hours before the scheduled delivery window. After that time, we may already be baking your items. Refunds are handled promptly if products arrive damaged or incorrect. We strive for resolution through direct communication rather than formal disputes.
7. Website Availability
We maintain our website to be reliable and secure but cannot guarantee uninterrupted access. Temporary downtime for maintenance or technical issues may occur. We accept no liability for loss arising from website unavailability.
8. Data Protection
Your personal information is handled according to our Privacy Notice and Cookie Choices. By submitting forms, you consent to data being used to respond to your enquiry or fulfil your order.
9. Liability
We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products. Our total liability shall not exceed the amount paid for the specific order concerned. These Terms do not exclude liability for death or personal injury caused by negligence.
10. Governing Law
These Terms are governed by and interpreted under the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Contact
Batchfire Loaves
11 Watergate Street, Chester CH1 2LB, England
Phone: +44 20 4711 8392
Email: [email protected]
By continuing to use our site or placing an order, you acknowledge that you have read and understood these Terms.