This notice explains how Batchfire Loaves (“we”, “us”, “our”) collects, uses, and protects personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following categories of data when you contact or order from us:
- Full name, email address, and phone number for communication and delivery updates
- Postal address for delivery of orders
- Any additional details you include in messages or forms
2. Purpose of Processing
Personal data is processed only to manage orders, respond to enquiries, and maintain records for accounting and legal obligations. We do not use data for automated decision-making or profiling.
3. Legal Basis for Processing
Processing is based on:
- Contract — to fulfil orders and deliver services;
- Legitimate interest — to maintain communications with customers;
- Legal obligation — to comply with tax and record-keeping requirements;
- Consent — for optional email updates or marketing if you choose to receive them.
4. Retention Period
We keep customer records for no longer than six years after the last transaction unless law requires a longer period. Emails are reviewed and deleted when no longer needed.
5. Sharing of Data
We do not sell or trade personal information. Data is shared only with delivery partners or service providers who help operate the website or fulfil orders. All partners must comply with UK data protection law and process information under contract.
6. Storage and Security
Information is stored on secure servers located within the United Kingdom or the European Economic Area. Access is limited to staff who need it for operational tasks. We use standard encryption for data in transit and regular password rotation for internal accounts.
7. Your Rights
You have the right to request access to your data, rectification of inaccuracies, erasure, restriction of processing, and data portability. To exercise these rights, contact us using the details below. If you believe your data has been misused, you may complain to the Information Commissioner’s Office (ICO).
8. Contact Us
Batchfire Loaves
11 Watergate Street, Chester CH1 2LB, England
Phone: +44 20 4711 8392
Email: [email protected]
9. Updates to This Notice
We may revise this notice to reflect changes in law or practice. The most recent version will always be posted on our website with a revised date.